Mr. and Mrs. Chapman, HiTech Express, JJ, Sam B and firstname.lastname@example.org
I know I'm coming late to the party and, for that, please forgive me. My concern and commitment is no less sincere in reaching out to all of you. I am so sorry about your current perception of Shell Vacations. We have been in business since 1978 and have many very happy members who are enjoying great vacation experiences year after year. I fully recognize and acknowledge that is no consolation to you as you are obviously very frustrated at this point. Please allow me to try to help you. My e-mail address is email@example.com.
Mr. and Mrs. Chapman as I have your contact information, I am going to try to reach you by phone so we might have the opportunity to personally speak with one another.
Shell Vacations Club
Shell Vacations Hospitality